FAQ – SucculentBase

Ordering

Do I need an account to order? No account is needed to browse or build your cart — you'll sign in or create one at checkout.
Who can order? Anyone. We sell by the tray, and orders of 10+ trays automatically get wholesale pricing — built for retailers, nurseries, florists, and event buyers, but no approval is required.
Is there a minimum order? No. Orders under 10 trays are charged the listed per-tray price plus a small-order handling fee; 10+ trays get 50% off and no handling fee.
Can I mix varieties? Yes — mix any tray sizes and varieties to reach 10 trays.

When do orders ship? Every Monday from Rancho Cucamonga, CA.
What is the order cut-off? Friday at 5:00 PM PST for that week's shipment.
Do you ship internationally? No, domestic US only at this time.
Do I need a heat pack? Recommended October–April, especially for cold-weather states.

What tray sizes are available? 2 Inch, 4 Inch, and 6 Inch wholesale trays.
How many plants come per tray? 2 Inch trays include 64 plants, 4 Inch trays include 16 plants, and 6 Inch trays include 9 plants.
Are volume discounts available? Yes — 10+ trays get 50% off and no handling fee, applied automatically at checkout. Contact us for custom pricing on 100+ tray standing orders.
Can I request specific species? Contact us for special requests or seasonal availability.

Do you charge sales tax? Yes. Applicable U.S. sales tax is calculated at checkout on all orders, based on your shipping address, in states where we are registered to collect.
I have a resale certificate — can I be exempt? Yes. Submit it through our tax exemption application. Review takes 1–2 business days.
Does exemption apply to orders I already placed? Exemption applies to orders placed after approval, so apply before you order. If you believe tax was charged in error on a completed order, contact us within 30 days and we'll review it.
Can I still order while my application is reviewed? Yes — tax will be charged on that order.