Minimum Order
Wholesale orders start at 10 trays.
Report issues within 24 hours of delivery
Photos required
Minor live-plant variation is normal
Claims reviewed case by case
Reporting a Problem
If your order arrives with significant transit damage or dead-on-arrival concerns, please contact us within 24 hours of delivery.
Timely reporting helps us review the shipment accurately and determine the best next step.
What to Send Us
Please include:
- Your order number
- Clear photos of the outer box
- Clear photos of the affected tray(s) and plants
- A photo of the shipping label
- A short description of the issue
Claims submitted without photos or outside the reporting window may not be eligible for review.
What May Qualify for Review
We may review claims involving:
- Severe transit damage
- Dead-on-arrival plants
- Major breakage caused during shipping
- Significant loss directly related to transit conditions
What Does Not Normally Qualify
Because we ship live plants, certain minor conditions are considered normal and may not qualify for replacement or refund, including:
- Slight soil disturbance
- Minor cosmetic scuffs
- Mild leaf drop
- Natural variation in size or color
- Minor transit stress that is recoverable
Possible Resolutions
Approved claims may be resolved through one of the following, at our discretion:
- Replacement shipment
- Store credit
- Partial refund
- Another mutually agreed solution
Resolution depends on the product, inventory availability, and severity of the issue.
Important Notes
- Carrier delays do not automatically qualify for compensation.
- Claims must be submitted by the purchaser of record.
- We may request additional photos or information before making a decision.
- Replacement items are subject to stock availability.
Need help with a delivered order?
Contact our support team as soon as possible.
