Refund Policy

Succulent BASE takes pride in shipping healthy, high-quality succulents. Because we ship live plants, our refund and return policy is designed to be fair to both parties while accounting for the perishable nature of our products.

• DOA claims must be submitted within 48 hours of delivery.
• Email us at support@seah.co with your order number, a description of the issue, and clear photos of the affected trays.
• Photos must show the plants still in the original tray packaging.
• Claims submitted after 48 hours will not be accepted, as we cannot distinguish transit damage from improper care.
• Upon approval, we will issue store credit or ship a replacement at our discretion.

• We strongly recommend adding a heat pack for orders shipping to areas with temperatures below 40°F (4°C) between October and April.
• If you decline a heat pack and plants arrive cold-damaged, we cannot issue a refund or replacement.
• Heat pack recommendations are shown at checkout based on your delivery zip code and current forecasts.

• Orders may be cancelled within 24 hours of placement for a full refund to the original payment method.
• After 24 hours, cancellations are not accepted as plants may already be packed or in transit.
• To request a cancellation, contact us immediately at support@seah.co with your order number.

• Inspect your shipment immediately upon delivery.
• If the outer packaging shows significant damage, note it with the carrier before signing.
• Document any damage with photos and contact us within 48 hours.
• We may ask you to file a carrier claim; we will guide you through this process.

• Step 1: Email support@seah.co within 48 hours of delivery.
• Step 2: Include your order number and a brief description of the issue.
• Step 3: Attach clear photos of affected trays (still in original packaging).
• Step 4: Our team will respond within 1 business day with next steps.

For urgent matters, call us at +1 (626) 999-1314 during business hours (Mon–Fri, 9 AM–5 PM PST).